Adjusters Discuss Claim Volume and Workload Challenges

In a revealing discussion on the "Adjusters" subreddit, insurance professionals shared their experiences and challenges with managing high volumes of claims. One desk adjuster from Texas reported handling 56 claims in just three weeks, encompassing a range of issues from hail to theft. The conversation quickly expanded to include input from both desk and field adjusters, revealing a common theme of overwhelming workloads and insufficient time to manage claims effectively.

Field adjusters noted even more strenuous expectations, with some managing up to three full file claims per day without support for additional equipment like iPads, which are essential for efficient on-site work. The discussion also touched on the use of technology, such as Xactimate mobile, to improve workflow, yet frustrations remain due to high expectations and insufficient support from management.

Many adjusters expressed dissatisfaction with the balance between workload and compensation, indicating salaries around $90,000 might not be sufficient for the stress and volume of work expected. Interestingly, while some adjusters feel overworked, others are inquiring about job openings, suggesting a variance in workload and satisfaction across companies. This forum thread underscores the critical need for realistic work expectations and adequate support to maintain adjuster satisfaction and effectiveness.