Total Loss Claims Representative
Location: Phoenix, AZ
Company: Ameriprise Auto & Home Insurance
rachel.m.juley at ampf dot com
A Bachelorís degree or combination of education and relevant equivalent work experience is required as well as proven negotiation skills and strong organizational skills. A minimum of one year prior claims handling experience with auto personal lines is strongly preferred. Claims adjustment experience is also preferred, with knowledge and ability to control salvage. Must possess the ability to multi-task and work with a high degree of accuracy and attention to detail. Strong customer service orientation and effective interpersonal, verbal, and written communication skills are also required. Candidate must possess the ability to work independently and as a member of a team.
The successful candidate will settle first and third party total loss claims using market evaluations, intranet/internet sites for supporting documentation and following all compliance and state regulations. This position requires the processing of all required title paperwork to include proper state fees, tax and Department of Insurance requirements. Candidate will be responsible for timely management of salvage, coupled with investigation into appropriate salvage returns. The position may also handle first party fires and total theft claims.