Home Claims Representative
Location: Phoenix, AZ
Company: Ameriprise Auto & Home Insurance
rachel.m.juley at ampf dot com
Previous customer service or related experience is required. Experience with previous insurance and/or claims in a call center environment is strongly preferred. The ideal candidate will possess a bachelor's degree and be a self-starter with strong negotiation and organizational skills. Excellent written and verbal communication abilities are critical to being successful in this role. Candidate must also have a desire to contribute to a team environment and provide exceptional customer service. Candidate must be available to work between 8:00 AM and 8:00 PM. Shifts for this position will vary.
This position will set up new losses from client phone calls and investigate facts. Job duties include, but are not limited to: verifying, analyzing and opening coverages, initiating recorded statements, sending correspondence, assigning appraisers, reviewing client history, contacting adverse insurance companies, contacting all parties involved in the loss, and following up on the claim file as needed. Additionally, this position will require customer service to our client questions and inquiries.