This topic i deal with daily. My thought is this if you take a child in a store that sells crystal vases.
The child knocks a vase worth 50K off the shelf and breaks it >>>>
1. Should the owner write it off as the cost of doing business he should expect things like this to happen when open to the public?
2. or charge the person for what a broken vase is worth after its destroyed? I think not
Well I think she owes full price for the broken vase, she’s in control of the child (backhoe) not the owner and her child’s behavior (negligent behavior) caused the damage and sorry to say she can’t make a deal for $20.00 for a broke vase after the damage when prior the vase has a cash value of 50K.
So when I hear the fiber didn’t put no one out of service so why the loss of use..
When a cable goes down the repair team has to stop the productive job that makes the utility companies money to deal with damage that 99.9% of the time could have been avoided why they shouldn’t pay for loss of use of the cable.
Florida case law was set because no one understood it and it needs to be heard again with people who understand it more.
Just because the phone company takes extra measures by being able to jump someone over to another line to avoid complete outage is why people think it’s not a loss and they install those extra fibers for future customer and growth, not damagers.
What if someone called to rent the whole fiber ... then can it be charged?
Well then we have to disclose who it was and then we are block by the privacy act and why would anyone want to say who there customers are so someone can sell the information to competitors...
OOO and from experience,
How many times have you had your cable or someone you know had the internet, cell phone, electric, water, gas, phone, ect... go down and you get tired of it call the utility company to complain and to make you happy they just give you a credit on your account..
Well the customer service dept. has no clue what’s going on and probably don’t keep track of it..
So that means if it is damage think of all the searching and time spent and labor hours charged to a claim that would be trying to figure it out...
Now I know when they figure the cost it seems high, it’s based on what they would of made on that cable for the time it was down had it been available//
Now you say but they didn’t rent the service out.. well would you tell a new client who wants to rent the cable .. well right now my line has been damaged so after its fixed we will get your service going…who wants to RENT A CABLE THAT’S BEEN DAMAGED……
So when you see a fiber repair for 5k and loose of use 700k I think the 700k is a bigger loss shoot just for the inconvenience they should get be able to collect it that’s a lose is a huge deal ...
But the utilities do understand that and will work with people but saying course not you fin… just because they have to work all hours day or night rain, sleet, or shine.. 20 below zero or 120* … Whatever t takes to keep my internet going…..they should get Loss Of Use (sell) for the vase(broken cable down….. hope this better helps to understand why they charge this and why it its owed!!
Sr.Utility Claims Adj.