Attracting & Retaining Workers

  Monday, April 1st, 2002 Source: Claims Magazine

A growing awareness exists that companies in our industry are not attracting and retaining enough talented people. Although insurance companies, independent adjusting firms, third-party administrators, brokers, and even customers all seem to be aware of this issue, the industry as a whole seems to be unable to deal with it effectively. The problem does not appear to be, as some might suspect, a lack of executive awareness. The survey of claim executives published in the October 2001 issue of Claims revealed that attracting and retraining good workers was their highest rated issue for claim operations, coming in above issues such as the company’s financial strength, automation, customer relationship management, and the litigious environment.

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