Florida Homeowners Concerned With Insurer-Managed Repairs

As Judy Ruddy walks around her gutted home, she sees family photos and heirlooms tossed around and boxes piled high both in her driveway and in her living room. "I can’t even come in here and think clearly. It’s just been a nightmare," said Ruddy. It started last November with a shower leak. "We had buckling of our wood floors," explained Ruddy. They’re now gone, and everything else. "I think, ’how did it get like this from a small leak 20 feet away to a disaster?’ " asked Ruddy. A disaster Ruddy can do little about because her insurance company put the claim in its managed repair program.