Liberty Mutual Deploys SmartVideo Tool For Injured Workers

Liberty Mutual has introduced smart video technology to help enhance communications with injured workers and improve outcomes in its workers’ compensation line. Claimants of Liberty Mutual and its wholly owned third party administrator, Helmsman Management Services, will now receive a two-minute online video at the time of the first claims payment. The tech, developed by Liberty Mutual’s commercial insurance claims innovations team, delivers a personalized online video to workers summarizing claims information. The videos can be seen on mobile, tablet or laptop, according to the company.