National Report

Call center numbers and agent positions in the United States are projected to decrease, according to research by Datamonitor, an independent market analysis firm. The report, The Vertical Guide to Contact Centers in North America to 2008, predicts that Canada will be the major benefactor of America’s loss. Currently, the United States is home to 2.86 million agents in 50,600 call centers. By 2008, Datamonitor expects this figure to shrink to 2.72 million agents spread throughout 47,500 call centers.