The Claims Game

You can't call it a changing of the guard -- yet. Plenty of well-established industry names produce tried-and-true claims management and administration tools. But companies fresh on the scene are redefining the way claims solutions are conceived and finally implemented by end users. What's the secret to their successes? Collaborative development methods involving customers-carriers-as well as exploring niches such as process automation and automobile lines, and creating products flexible enough to allow IT departments to decide their fates. Even though you won't see 30-second commercials for these companies during the World Series, their products are taking claims solutions in a new direction. Here's a look at the fresh faces and product premieres.