Weasel Words Weaken Your Writing

There is a direct correlation between using authoritative language in claims communication and the smooth, speedy resolution of claims. If you use wishy-washy phrases in your writing, you come across as unsure, and that forms a cloud of suspicion and uncertainty over the whole claims process. While it is proper to admit not being sure of a fact, some claims people get carried away with the use of “weasel words,” sprinkling them liberally throughout letters to claimants, attorneys, physicians, and commissioners. As I review writing samples from participants in my claims writing seminars, I see the same hedgy language from Maine to Maui. Here are six common examples of hedging: 1 “Soon” (also “ASAP,” “at your earliest convenience.”) — Use “at your earliest convenience” or “soon” only when you don’t really care exactly when you need to receive something from your correspondent.