Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Description SummaryTo stay relevant in today's marketplace, Travelers needs technologists who are continually learning. Technology learning and development is at the forefront of our strategic priorities and a focus of our investment like never before.
Primary Job Duties & Responsibilities
Develops strategies and best practices used to assess technology learning needs by collaboratively working with client(s) at all levels of the organization to conduct needs analysis and support short and long-term business objectives through application of appropriate adult learning strategies, design, delivery, strategy, execution to support business needs.
As needed, designs, develops, and delivers comprehensive learning strategies, programs, and curricula, using the appropriate methodology, to meet training initiatives and enhance productivity for the business.
Develops and designs short and long-term planning strategies and initiatives.
Determines the best instructional methods for each program or session.
Develops short and long term strategies to ensure initiatives are effective and in alignment with the Technology business strategy.
Evaluates programs for effectiveness and relevancy and develop a roadmap for iteration and/or creation of future programs.
Continuously improves training experiences by measuring the impact and seeking customer feedback to determine areas for improvement.
Creates and manages budget, ensuring cost effective methods are utilized and business training needs are met.
Identifies and deploys appropriate resources to meet client needs. As needed, negotiates for additional resources.
Identifies, evaluates and negotiates vendor alternatives. Manages vendor quality and drives strategy for vendor management.
Works with team and business leadership to identify areas where training solutions can be leveraged across businesses.
Responsible for providing consistent performance feedback and coaching to staff. Develops team goals and drives strategies to meet business objectives.
Education, Work Experience, & Knowledge
Master's degree in related discipline: Instructional Design, Organizational Psychology, Adult Education, etc. preferred.
8+ years of professional experience preferred.
4 years of management experience preferred.
Professional training credentials preferred.
Experience working within a Technology-related discipline preferred.
Job Specific Technical Skills & Competencies
Excellent written communication skills, with the ability to communicate complex information in an approachable manner to all levels of the organization.
Desire to think beyond traditional classroom training experiences and innovate in the learning and development space.
Demonstrated ability to influence others and execute in a customer-centric manner.
Expert organizational skills.
Attention to detail.
Expert design, development, and facilitation principles.
Expert project management skills and ability to manage projects with an enterprise-wide scope with stakeholders at all levels of the organization.
Ability to provide feedback and/or coaching regarding technical resources.
Ability to provide leadership and guidance to team.
Ability to set clear objectives for staff.
Environmental / Work Schedules / Other
Equal Employment Opportunity StatementTravelers is an equal opportunity employer.