Auditor, Travel and Accident Claims

Overview: The Auditor will expand the current Claims Audit program and will be a self-starter. This position has numerous opportunities for growth and expansion within the organization.

Functions:
• Create and manage an Audit program for Claims and Customer Service.
• Conduct ongoing claims audits for customer experience, quality, timeliness, and accuracy.
• Communicate with Senior Management on Audit findings on an ongoing basis.
• Oversee inbound and outbound communications for service quality and accuracy.
• Coordinate with Claims, Customer Service, and Training department to ensure action is taken regarding Audit results.