Billing & Collection Analyst

 Experienced (Non-Manager)
 Not Specified
 Wednesday, March 25, 2020

Navy Mutual is a non-profit, member-owned mutual association established in 1879 to provide affordable life insurance and peace of mind to members of the military and their families. One hundred and forty years later, our mission and commitment to protect those who defend us remains unwavering. Through quality life insurance products, no-cost educational programs and unparalleled service Navy Mutual has earned the loyalty and support of our growing membership.

Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our teamís efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outstanding customer satisfaction member retention ratings.

The Billing & Collection Analyst role will prepare and ensure successful and timely receipt of premium payments from checks, lockbox, credit cards, check-free, on-line, etc.

This position is full-time and is located in Arlington, Virginia and will report to the Director of Policyholder Services.

Working Hours: 8:30 pm to 5:00 pm

Primary Responsibilities:

∑ Prepare and ensure successful and timely receipt of premium payments from checks, lockbox, credit cards, check-free, online, etc.

∑ Process all member payments, such as premiums and loan payments, and post to the policy administration system(s)

∑ Research and resolve any issues as requested from Customer Service Specialists, regarding billing and collections

∑ Reconcile and clear suspense accounts in a timely manner

∑ Ensure the cross-training of all duties and responsibilities noted above in order to ensure proper continuity of operations and coverage of operational functions at all times

∑ Maintain a thorough understanding and knowledge of all NMAA products and services provided to members; and software programs which are required to be used by Membership Representatives (e.g., Outlook, Excel, Word, ALIP, Knowledge Lake,, etc.)

∑ Comply with all pertinent laws/regulations, Bylaws and policies established by the Board, and all written/verbal instructions received from the VP of Operations, Director of Policyholder Services, Manager of Operations and/or Team Lead.

∑ Other duties as assigned


∑ Associateís degree and/or at least 1-2 years of relevant experience required

∑ Ability to gain a strong understanding in banking or life insurance billing and collections specific work routines

∑ Hold certification(s) or be pursuing insurance related designations such as ACS, FLMI, and/or CLU

∑ Have excellent working knowledge of Microsoft Excel and Word, and experience with a life insurance policy administration system a plus

∑ Work directly with Customer Service Specialists regarding billing and collection concerns

Navy Mutual offers a Full Benefits package including, medical, dental, vision, 401k, life and disability insurance

Salary: Commensurate with Experience

We recognize that our strength and success are directly linked to the quality and skills of our diverse employees. We are proud to be a place where talented people who strive to support the mission and values of our association can grow as professionals, leaders, and individuals.