Field Claims Representative - Northeast Wisconsin

 Staff Adjuster
 Wednesday, February 17, 2021

Be part of the SECURA claims team where customer service is the focus. SECURA is looking for an experienced Field Claims Representative in our Northeast Wisconsin territory. SECURA’s family-friendly culture and commitment to work-life balance allows for our Field Representatives to work a manageable territory size and workload. CAT duty, if any, is limited in time and location. As a Field Claims Representative focused on first-property claims, our associates have an opportunity to learn and grow in their career by handling claims in varying sizes and complexities in our multiple lines of business units.

Field Claims Representatives with SECURA own their territory. They have the autonomy to develop and grow relationships, and the freedoms to make decisions. Our company size provides our claims team a chance to be an integral part of the growth and success of the assigned territory and the company.


Focus on outstanding customer service toward all stakeholders with every subsequent claim and interaction
Robustly investigate the facts of the loss by interviewing and corresponding with policyholders, claimants, witnesses and police
Inspect, prepare detailed damage estimates, negotiate and settle property and property liability claims
Seek to provide coverage by analyzing policy coverage forms and other documents to determine insurance coverage
Developing long-lasting relationships by conducting agency visits and providing feedback to Underwriting
Establish and monitor reserves to adequately reflect the exposure as each file develops
Establish and develop a network of vendors and other resources to assist in properly indemnifying claimants
Occasionally handle and manage complex losses in specific areas of expertise
Participate on catastrophe teams, as required
Occasional travel with overnight stays for training and catastrophe assistance

Two-plus years’ experience in property and property damage liability claim settlement
Working knowledge of claims law
Understanding of insurance coverages for personal, commercial and farm lines of business
Top-notch organizational and prioritization skills
Ability to work flexible hours
Ability to work independently and take ownership of an assigned territory
Excellent problem-solving and negotiating skills
Superior written and verbal communication skills

AINS, AIC, AU, ARM, API, AIS, CPCU and/or SCLA designations
College degree or equivalent work experience
Familiarity with the Office 365 suite
Previous experience using the Xactimate estimating software
Water Restoration Technician (WRT) and/or Fire and Smoke Restoration Technician (FSRT) certifications
Fire Investigation Technician (FIT) certification