Lead Processing Team

 Not Specified
 Not Specified
 Tuesday, November 5, 2019

  • Assurant is seeking Processing Team Lead for the Springfield, OH facility

    PRIMARY OBJECTIVES

    • Coordinate and monitor daily workflow for Processors and/or Specialists.
    • Departmental subject matter expert.
    • Training/developing/mentoring associates.
    • Assigned reports completed timely and accurately.
    • Track compliance/SLA's.
    • Research and provide feedback of the root cause on processing and quality issues.

    MAJOR AREAS OF ACCOUNTABILITY

    • Coordinate daily workflow.
    • Training/mentoring/motivating team.
    • Assigned reports prepared and completed timely / accurately.
    • Communicating with the client directly of determined research, when applicable.
    • Other duties/projects as assigned.

    The Hazard Insurance Team Lead must also have the ability to support / assist with both insurance exception queues and validation.

    • Process incoming documents and/or electronic information (EDI portal).
    • Outbound telephone calls to insurance agents, insurance carriers, and/or State DMVs.

    Shift -

    8am-5PM

    Monday-Friday

    REQUIREMENTS

    • Education
      • High School diploma or GED
      • 4 year degree or equivalent experience preferred

    • Knowledge and Skills
      • Intermediate computer skills (ability to create and edit spreadsheets/documents, email attachments)
      • Ability to plan, prioritize, and organize to meet goals as demonstrated in previous position
      • Demonstrates leadership skills and has ability to interact effectively with clients on more complex issues

    • Previous Experience
      • Minimum 3 years insurance, banking, finance, mortgage lending, automobile titles or related experience
      • Minimum 2 years demonstrated leadership experience


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