Manager, Claims - Property (Mississippi & Arkansas) 61129

Manages a claims unit within a geographic area. This includes review, adjusting and payment of claims within a particular line of business. May handle one or a combination of the following lines of business within a geographic territory: property damage. Direct supervision of claims representatives. Other responsibilities include managing customer complaint/ satisfaction, expense control, monitoring loss cost objectives, and supporting cross-functional and cross-claims specialty coordination. May be required to lead local recruiting teams and actively partner with HR and claims leadership to develop an annual workforce plan. Core Duties and Responsibilities: Supports claims performance improvement via participation in special claims initiatives. Supports cross-functional and cross-claims coordination and participates in local claims teams to improve cross discipline coordination. Coordinates resources with other functions such as QA, SIU, Subrogation, Claims Legal, Medical review, service center/call center, and home office support staff. Manages support resources/vendor as applicable (Blue Ribbon, rental car/glass vendors, etc.) Conducts QA file reviews and implements QA team recommendations. Monitors/manages unit performance objectives. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers. Resolves customer complaints according to Best Practices. Monitors customer satisfaction in an effort to drive action plans for improvement. Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization. Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions. Other duties as assigned.