Quality Assurance Auditor

Job Description:    Conducts internal file audits, assists with external audits and other miscellaneous projects.  Essential Duties and Responsibilities:  File Audits, Focus audits and phone call audits — utilize auditing software, SCORE, to provide basis of technical scores in performance evaluations and identify weaknesses to target areas for training. Assist reinsurers, state and primary carriers with coordination of internal audits. Attend wrap-up meetings to help identify both individuals and issues for training or educational responses. Assist with coordination of compliance audits. Miscellaneous assigned duties and projects as issued by management. Qualification Requirements:   Education / Licensing: Must have strong experience with auto claim handling and multiple lines of business. High School Diploma or higher with 7+ years claim handling experience. Supervisory experience preferred. Must possess a current Florida Adjusters license and required jurisdictional licensing. Technical skills: Must have a high level of interpersonal skills to handle sensitive and confidential situations and information. Previous negotiation and litigation skills preferred, but not necessary. Must be able to work independently and possess excellent written and verbal communication skills.  Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. (Microsoft Office platform.) Abilities: Able to work in a fast-paced, sometimes complex environment Requires long periods of sitting Requires working indoors in environmentally controlled conditions Requires lifting of files and boxes up to approximately 20 pounds Repeated use of keyboard, mouse and exposure to computer screen GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  The incumbent must be able to work in a fast-paced environment with demonstrated ability to handle multiple, competing tasks and demands and to seek supervisory assistance when necessary. Incumbents within this position must abide by basic workplace safety procedures and adhere to the standards of conduct set forth in the North American Risk Services, Inc. Employee Handbook.  In addition, you may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization’s services (may include: visitors, employees or others).