Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, provides intermediate programming, configuring and/or analysis skills for specific system assignments. Manages interaction between the systems and corporate technical support areas when additional support is required. Troubleshoots, conducts impact analysis, and escalates appropriately. Defines technical requirements and has ability to coordinate team resources to solve problems. This job does not lead others.
- Performs system programming tasks within the CGI Ratabase Suite.
- Tasks require proficient programming skills and mathematical knowledge.
- Responsibilities include requirements gathering, design, performing analysis, coding, configuration, testing, debugging, incident investigation documentation and application health monitoring/alerting and implementation of programs. Manages these tasks simultaneously.
- Ensures customer satisfaction through professional communication, follow-up, and responsiveness to issues.
- Actively seeks opportunities to expand technical knowledge and capabilities.
- Continues to develop business knowledge while learning how work assignments address business issues.
- May begin to provide guidance and mentorship to lower level technical employees.
- Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects.
- Prior professional experience is a must, preferably in the Insurance industry.
Primary Job Duties & Responsibilities
Responsible for system programming and analysis tasks of intermediate complexity within a single system or group of small systems. Responsibilities include performing analysis, design, programming and configuration functions (includes defining technical requirements) with a very high degree of accuracy and speed. Performs analysis, assessment and resolution for defects and incidents of intermediate complexity and escalates appropriately. Builds effective relationships with stakeholders. Utilizes business knowledge to explain technical activities in business terms. Seeks opportunities to expand technical knowledge and capabilities. Performs basic project management responsibilities. Coordinates project work with GSO partners. Provides technical guidance and mentorship to less experienced employees. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects. Other duties as assigned.
High School diploma or equivalent required. 3 years of programming/development experience required.
Education, Work Experience & Knowledge
- Bachelor's degree in a related field preferred.
- 5 years of programming/development experience preferred.
Job Specific & Technical Skills & CompetenciesTechnical Knowledge
: Demonstrates advanced programming/configuration/analytical skills to achieve business and or technical requirements. Able to work independently to resolve discrepancies, defects, incidents or problems with understanding of the business and system impacts. Able to identify and exercise appropriate escalation communications. Demonstrates an aptitude for learning and applying new and/or updated programming languages, techniques, and/or software development disciplines. Demonstrates understanding of the supported business systems.Communication Skills
: Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience. Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills. Effectively contributes and communicates with the immediate team.Business Knowledge & Partnership
: Able to clearly and concisely communicate with the business. Demonstrates willingness, cooperation, and concern for business issues. Able to understand assigned business unit and business priorities. Able to coordinate with other technical areas to achieve project/department or division goals.Problem Solving & Decision Making
: Able to recognize, analyze, and diagnose business and technical problems, incidents, and defects of advanced complexity. Able to creatively evaluate alternative solutions Able to reuse previously completed processes. Demonstrates the ability to make routine decisions independently and recognizes when escalation is necessary.Team Orientation
: Ability to build and foster relationships with team, business, and technical partners to achieve objectives. Practices objectivity and openness to others' views. Able to recognize and support team priorities.Leadership
: Exhibits team leadership and collaborates with partners.Planning (Project Management):
Able to manage time and competing priorities and provide management with accurate and timely status information. Able to accurately evaluate and estimate tasks.Financial Awareness
: Able to understand how the project schedule relates to budget.
Occasional night and weekend hours.
Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting.
Licensing or Certificates
Depends on the specific role but some examples may include: ITIL Remedy Java certification Microsoft certification.net Kanban/Agile/SAFe
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
CLICK HERE TO SUBMIT YOUR APPLICATION TODAY!