Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under direct supervision, incumbents are responsible for managing routine accounts to include those with automated billing exhibits and invoicing, some manual invoicing and manual system charges, per claim charges and cash collateral. The assigned accounts are handled from the time the deal is sold and documented through the entire cash flow process. Resolves issues/disputes or escalates to the proper level. Responsible for the setup and preparation of billing packets, maintenance of assigned accounts, and proactively developing a strategy for servicing accounts and the collection of receivables. Provides quality customer service on all assigned accounts. Reconciles accounts to maintain financial integrity. This job does not lead others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Primary Job Duties & Responsibilities
In this job, the incumbent is being trained and developing experience in: Review and interpretation of Loss Sensitive and Guaranteed Cost insurance legal agreements. Account setup in billing systems including all account information, formulas, calculations and bill presentation for all Guaranteed Cost, Retrospective, Deductible and Self-insured plan types. Achieve and consistently maintain established productivity and quality standards. The incumbent is being trained and developed in how to: Produce installment, paid loss, valuation and guaranteed cost audit billings within appropriate billing schedules to meet company and client needs. Produce claim data out of loss systems for all billings which support the billing exhibits produced. Reconcile and balance accounts assigned to the agreements made and the payments received from customers. Apply all payments received. Research discrepancies and process return and commission checks. Complete payment reconciliations. Collect amounts billed on assigned accounts. Analyze and assess disputes and issues related to accounts which are not paid in a timely fashion. Escalate account issues to Consultant in accordance with escalation guidelines. Document all collection problem issues and phone calls. Prepare clear and concise written correspondence on all disputed cases for potential use by attorney in future litigation. Develop strategy for collection of accounts. Discuss issues with Manager/Consultant as appropriate. Identify problematic accounts and develop a strategy to address the timeliness of incoming receivables. Ensure escrow amounts have been properly billed and collected. Manage the waiver process on assigned accounts. Analyze and provide recommendations for the waiver/deferral process. Work to resolve disputes with business partners to settle disagreements or answer questions related to claim, audit, RMIS and/or marketing issues. Coordinate efforts to improve the cash flow process for assigned accounts by working closely with business partners. Other duties as assigned. Perform other duties as assigned.
High School Diploma or GED required.
Education, Work Experience & Knowledge
College degree or equivalent work experience. Some banking, finance, accounting, billing experience. Exceptional communication and negotiation skills.
Job Specific & Technical Skills & Competencies
Understanding of automated systems. Strong computer skills such as Excel, Word, databases, reporting. Strong customer service orientation. Demonstrated ability to work independently and in a team environment. Ability to balance timeliness and accuracy. Good organizational skills. Basic proficiency in : Delivering clear and concise verbal and written communication to all levels of the organization. Sharing information and maintaining the confidentiality of our customers. Listening and comprehending the needs of the business partners. Strong ability to multitask. Maintains a professional image. Basic knowledge of billing and loss reporting systems.
Operates standard office equipment (Frequently) Sitting (can stand at will) Continuously Use of Keyboards, Sporadic 10-Key Frequently
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.