Sr. Claims Manager - Commercial Property Lines

  April 6   Dallas, TX   Genesis Resources
Our client’s nationally recognized habitational program provides property coverage carriers for apartment complexes, condominiums, townhomes, and hotels/motels offering a broad range of coverage and deductible options. They strive to build partnerships with both clients and carrier partners based on trust, transparency, and integrity. We are seeking a Sr. Claims Manager — Commercial Property Lines to join their commercial claims team.



Title: Sr. Claims Manager — Commercial Property Lines

Location: Dallas, Texas

Overview: The Sr. Claims Manager serves as a critical interface between the insured and the Company in the handling of large and often complex losses specific to the habitational program.

Functions:

• Manage large and complex commercial property insurance claims from inception through resolution.
• Create high level of policyholder satisfaction by complying with standards for timeliness of contact, follow-up, payments, and Unfair Claim Practice Act.
• Review, investigate, confirm coverage, evaluate liability, establish and manage reserves, negotiate settlements, and seek authorization for payment of claims as procedure dictates.
• Communicate with policyholders and their representatives verbally and in writing.
• Control and organize field adjusters to ensure they are utilizing proper methods.
• Control and organize consultants and experts as warranted.
• Work with legal counsel and processes within the Strata Programs (discovery, depositions, mediations, settlement, coverage evaluations, file updates, etc.).
• Identify and investigate fraudulent activity. Partner with SIU and Subrogation to identify fraud and subrogation opportunities.
• Maintain on-going diary in accordance with company guidelines.
• Conduct vendor bill reviews.
• Maintain and update claims files as procedures dictates.
• Must thoroughly understand and stay abreast of policy terms and conditions, court decisions and industry trends.
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