Vice President, Claims

Overview: The Vice President will be the direct manager and leader of the in-office claims department. Claims Leaders with experience in Travel and Accident Claims as well as Leaders with experience running a TPA Claims Operation are encouraged to apply. The Vice President has the opportunity to possibly oversee a call center down the line.

Functions:
• Manage the Travel and Accident Claims department.
• Design and implement policies and procedures to promote best practices.
• Ensure customers are receiving best in class service from Claims department.
• Responsible for Staffing Models and overseeing the hiring process for Claims talent.
• Identify and implement new strategies, processes, and platforms for relevancy.
• Coordinate legal reviews and investigations.
• Resolve escalated claims and service issues.
• Manage audit and quality assurance initiatives.
• Communicate with claimants, brokers, assistance companies, and managements.
• Be readily available for Travel Assistance case activity.