# CE Webinar: Inside the Interview - Turning Conversations Into Evidence

_Event_

Canonical: https://www.claimspages.com/events/ce-webinar-inside-the-interview-turning-conversations-into-evidence/i23960/

This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, and recognize deception to support thorough, accurate claims handling.

Learning Objectives:

Understand interview value and formats
Prepare effectively and build professional rapport
Use questioning techniques and active listening
Assess credibility and identify deception

Approved for 1 Hour of Claims Adjuster Credit in the following 21 states:
AL, AR, CA (WC), DE, FL, GA, ID, IN, KY, LA, MN, MS, NC, NH, NM, NV, OK, OR (WC), TX, UT, WY