# Desk Adjuster

_Glossary_

Canonical: https://www.claimspages.com/learn/glossary/desk-adjuster/

An adjuster who manages claims primarily from the office using photos, estimates, and phone interviews without field inspection.

Desk adjusting is common for smaller auto claims and supplemental workflow. Complex or large losses usually get field inspection. Cycle time and customer experience metrics drive desk models.



A cracked bumper claim is resolved with photo estimates and vendor direct repair program scheduling — no field visit.