Phoning the Injured Worker for the First Time

Place an early call to the injured worker. That’s a claims commandment that is Mt. Sinai high. It is virtually impossible to find anyone today in workers’ compensation who says that claims personnel should not call the injured workers at the earliest chance. Fine, but what is that call meant to achieve? Three seasoned professionals--a claims executive, a managed-care advisor and the director of a claims unit within a large self-insured employer--weigh in on their preferred scenario for the all-important first call.