Insurers use social media to investigate claims

 Monday, October 10, 2011

 Orlando Sentinel

Insurers and police are using information from Facebook and Twitter to nail policyholders for filing inflated or fraudulent claims. What’s now up for discussion is the controversial idea of calculating premiums using information from social media. Kentucky Fried Chicken Insurers aren’t doing that now because rate-setting regulations don’t allow it. But some say information on social networking sites would give the companies a better sense of the risks they’re taking and reward less-risky policyholders with lower premiums.
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