A large majority (85 percent) of claims executives at U.S. property and casualty (P&C) insurance companies see their claims systems as lacking the flexibility and modernity needed to address consumers evolving needs, according to an Accenture (ACN) survey of U.S. claims executives. “Todays digital-savvy, mobile-enabled consumers expect seamless, real-time interaction with their service providers,” said Michael A. Costonis, a managing director in Accenture Property and Casualty Insurance Services. “For P&C insurers, that means reducing settlement times and enabling policyholders to interact with them about the progress of their claims when and where they want. A modern core claims system is essential to achieving all of these objectives.”
Read Full Article