Tweets & Facebook Posts that Ruin Insurance Claims

A woman in Florida told her auto insurer that a hit-and-run driver had hit her car. She filed a claim for the damages. Then she went on Facebook and posted on her page how her daughter had caused the automobile accident. Before the insurer paid her claim, its investigators searched social media and discovered the lie. She was later convicted of filing a fraudulent claim. Such scenarios are happening more frequently these days. Property and casualty insurers are increasingly using social media channels to investigate whether their customers’ claims are genuine, according to a recent report by Timetric, a provider of online data, analysis and advisory services headquartered in London.