For insurance adjusters, it’s ’all hands on deck’ in tornado aftermath

 Wednesday, November 20, 2013

 Journal Star

Dave Schurtz’s home at 710 Dallas St. was one of up to 1,000 homes in Washington affected by Sunday’s tornadoes, and one of the many leveled. "Bad things happen to good people. It was just my turn," he said. Schurtz received a $5,000 check for emergency expenses within minutes of an American Family Insurance adjuster arriving on the scene of his destroyed home Tuesday afternoon, one of 40 homes the insurance company has deemed a total loss or heavily damaged. The 40 representatives from the company were called in from throughout the state and have processed 576 claims in central Illinois, a number American Family estimates could rise to 1,000 — as the fifth largest property insurer in the state.