Ethical Leadership And Organizational Culture In Claims

Organizational culture represents years of unwritten rules about who is rewarded and why. It is the product of the choices that leadership and employees make, and how they interact with one another and with insureds, claimants, doctors, lawyers, and vendors. Organizational culture reflects how leadership motivates its employees. As a leader in a claims organization, you also must watch and listen to what is occurring both inside and outside your area of influence so that you can address ethical issues before they rise to the level of an ethical dilemma.