Canada’s Home Insurers Undergo Claims Stress Test: J.D. Power

A record year for catastrophic disasters, from the Fort McMurray fire to floods in Quebec, have put Canadian home insurers to the test in 2017. According to the J.D. Power 2017 Canadian Home Insurance Study, a spike in major claims has created significant challenges for insurance carriers, with Western regional carriers as a group experiencing a 10-point year-over-year decline in customer satisfaction with the claims process. J.D. Powers found that a number of insurers turned the situation to their advantage, or their customers’, and still provided laudable customer service.