Its important to note that since the insurance industry is so far behind the times when it comes to technology, you dont even need to do anything that advanced to add value. A simple concept like “on-demand insurance” can go a long way to improving things. Nonetheless, this hasnt stopped a whole bunch of the +2,000 AI startups out there trying to cater to the insurance industry. According to The Boston Consulting Group, the 3 critical dimensions of customer satisfaction in insurance are transparency, quality, and speed. Customers need to understand where they are in the application or claims process and they want transparency just as much as they do speed and quality.
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