Insurers Say Auto Glass Companies Leading New Wave Of Claims Abuses

A new front has opened in the ongoing battle between repair contractors and the insurance industry, and this time ground zero isn’t South Florida. Lawsuits between independent auto glass repair businesses that replace cracked and broken windshields and auto insurers that pay for them have increased dramatically over the past 10 years, and insurers are blaming the “assignment of benefits” tool, saying abuses could drive up rates for all drivers. Insurers accuse the auto glass companies of committing fraud, while the auto glass companies say the insurers refuse to pay a fair price for their work.