Study Finds 70% Of Insurance Professionals Will Deploy Video-Enabled Services

Embedded video technology leader Vidyo, in collaboration with Efma, an association of 3,300 retail financial services companies in more than 130 countries, today released its 2017 research study documenting the insurance industry’s transformative turn to video-enabled services. Respondents hailed improvements to the efficiency of claims management processes and increases in customer engagement and satisfaction as forces behind sweeping plans for adoption. The study polled 84 insurance services professionals from 34 countries leading the insurance sector into the digital age, where video has emerged as a critical channel for interacting with customers, delivering advisory services, selling insurance and more.