An “Inside Edition” broadcast posted Friday challenges the notion that a photo estimate is an adequate substitution for an in-person appraisal, bringing the issue to the national audience of what CBS called “televisions longest-running, top-rated and most-honored syndicated newsmagazine.” The piece opens with what “Inside Edition” described as Liberty Mutual and Allstate ads promoting the convenience of photo estimating, including one in which the fictional body shop apparently threw liability to the winds and let three children and a mother wander around the shop floor willy-nilly.
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