The Claims Adjuster Decision-Makers

There’s a hesitation in the claims industry about making a quick decision. And why wouldn’t there be, given all of the information and evidence that might be out there? What if your decision is incorrect? There are consequences for actions that could follow you around, whether the decision affects customer or claimant service, or especially come performance review time. But do we always have the ability to obtain every little piece of available information? In most cases, the answer is rarely. Sometimes there is a need to make the call to settle and move onto the next, or to stop the expense payment bleeding and work the other 119 files in your inventory. Time is money, after all.