The Computerized Claims Crusade

 Thursday, December 6, 2018

 CLM Magazine

It’s the holy grail of the insurance claims business: The near-instantaneous cycle time of truly touchless claims. Insurers are eager to realize the benefits of reduced expenses, higher client satisfaction, and, possibly, better outcomes. But an even more critical reason to pursue automation is the looming threat of mass retirement of insurance professionals, with more than 400,000 expected to exit the industry in the next few years. No wonder so many insurers and insurtech companies are rushing to create solutions for automation. With fast-emerging technologies like artificial intelligence (AI) and robotic process automation (RPA), solutions are becoming more real by the day.