Managing A New Era Of Repairs: Restoration Trends To Watch In 2019

Historically, the insurance claims process for property damage starts with a claims professional assessing damage on-site and ends by giving a homeowner a check for fixing the damage. This old model places the responsibility on the property owner to research and vet qualified contractors to start the restoration process, a particularly heavy burden to bear in moments of crisis. When extreme weather events such as hurricanes or wildfires devastate policyholders’ homes and surrounding communities, victims who need extensive repairs often don’t have the luxury of time or the necessary resources to shop around for the most reliable contractor. Recognizing this, the property insurance sector is catching up to how auto claims have integrated the restoration process for more than two decades.