3 Ways Emotional Intelligence Helps You Succeed In Claims Handling

Claims handling can be a particularly emotional time. Displaying emotional intelligence, or being able to "read the room," is an important trait to possess in insurance.

In a recent podcast, Deloitte Chief Well-Being Officer Jen Fisher discussed the science of emotions with Dr. Dacher Keltner, a professor of psychology at the University of California, Berkeley.

The two also discussed why emotional intelligence matters in the workplace.

While it’s true that any organization can benefit from Keltner’s perspective on the role of emotions at work, his lessons are especially pertinent to the insurance industry.