Value Of Optimized Resource Planning

Fairly or not, many consumers regard insurance as a commodity, so, for insurance providers, a hefty investment in customer experience is imperative to customer retention.

And the biggest driver of a positive experience? Quick, fair resolution of claims — shortening the time between claim and resolution.

In urgent situations, there are a lot of moving parts, and, in 2017 and 2018, the U.S. experienced 30 natural disasters, each causing more than $1 billion in damage, according to the U.S. Household Disaster Giving in 2017 and 2018 report.

Claims representatives, such as adjusters, inspectors and appraisers, may need to be relocated from other parts of the country. Existing work will likely need to be rescheduled and completed upon returning to normal conditions.

Not to mention, insurance companies must coordinate their efforts with customers, independent adjusters and mutual aid responders.