How Telephonic Nurse Case Managers Bust Through Claims Roadblocks

  Friday, October 18th, 2019 Source: Risk & Insurance

Despite some obstacles, telemedicine is quickly becoming the future of care. More doctors are consulting with patients over video calls to improve care in rural areas, and even tech giants like Amazon are trying to get in on the telemedicine game.

Telephonic care is a huge part of that.

“People are used to things that are not face-to-face, and they tend to form relationships more quickly because of that,” said Bonnie Dayhaw, vice president of clinical services at Ascential Care Partners.

Dayhaw is also a certified case manager and registered nurse.

Increased connectivity enables consumers to get expert medical advice on demand through their phones. At Ascential, they asked, “Why shouldn’t injured workers have the same accessibility to medical professionals?”

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