During the COVID-19 outbreak, we need to work differently but the work doesnt stop. Damage still happens and people will still make claims, but we need to work smarter regarding what claims need an inspection.
One of the CDC recommendations is avoiding close contact to help stop the spread of the disease. Others are better trained to tell you about that.
Lets focus on what claims handlers can do in settling homeowners and commercial property damage claims efficiently and effectively while protecting themselves and our customers.
Communication with the customer and creating a relationship is the most important element in the claim process.
Discuss the situation regarding inspections and the precautions being taken to avoid spreading the disease with the customer. Get their feedback and their thoughts about how they want their claim handled.