Claims Industry Set For Telecommuting

Insurance carriers and claim professionals deal with various catastrophes each year, so it was only fitting that when COVID-19 struck they were some of the first prepared to revert to “emergency work from home mode.”

With many other industries trying to determine how (and if) their workers can take on remote duties, the insurance world led the way with flexibility and (for the most part) ordered adjusters to telecommute so they would not miss a beat of their daily workload.

This trillion-dollar industry is fairly secure in most crises (the popular mantra being that “everyone needs insurance.”)

Understood are the IT capabilities needed in advance and the supervisor’s faith in employees, as they’ve been doing this sort of thing for years.

It was as easy as a keystroke from insurance upper management to keep workers from driving to their respective claim centers with their laptops and instead plugging in at home and being ready to go.