Building A Virtual Insurer Post-COVID

COVID-19 has left the world in uncharted waters and in many areas forced a digital acceleration of companies’ product and service delivery processes and distribution channels.

The massive #stayhome efforts have fueled this further with virtual meetings and digital ways of collaborating — the methods and tools used are not new, the massive scale of which they’re used is.

We’re witnessing what can be best described as a paradigm shift — our old ways of working, our beliefs of what’s possible to do digitally and the conviction of some meetings require physical presence are no longer the way we work. We are all virtual.

This has massive implications for almost all industries, and one of the more exposed industries is the insurance industry. Famously known as rigid and lacking behind digital development, a whole industry is now forced to face digital — immediately.

Facing digital right now is one thing; preparing for what’s post-COVID is another. When the virus has been contained, the world will slowly gravitate back to a new equilibrium, a New Normal.