How Claims Organizations Are Using Artificial Intelligence

As the year 2020 proceeds to its conclusion, the status quo has been washed away. But some things have not changed.

The goal of every claims organization has been and will remain quickly adjusting a claim at a low cost with high levels of customer satisfaction.

These goals are often at odds with each other, which highlights the importance of strategic alignment.

Insurance carriers have looked to deploy a balanced scorecard for their claims organization to measure results.