Banishing Busywork: Recruit The Robots (Insurance Thought Leadership)

Banishing Busywork: Recruit The Robots

  Wednesday, January 6th, 2021 Source: Insurance Thought Leadership

Robots, biometrics and smart devices. If you had told me 10 years ago I’d not only have access to these innovative technologies but would use them daily, I’m not sure I would have believed you.

Yet here I am, using facial recognition to unlock my phone, log into apps and access my bank accounts. And at Hyland, I am working with insurance organizations to understand, strategize and implement disruptive technologies, including robotic process automation (RPA), which works hand in glove with a content services platform.

Much like a smart phone provides a variety of tools and capabilities to streamline our day-to-day lives, a content services platform and RPA can help insurance organizations improve their operations, drive efficiencies and meet their digital transformation goals — all of which helps them thrive in an evolving business climate.

The insurance industry has often been perceived as being slow adopters of technology, often relying on old processes and systems because they worked, even if inefficiently. What can we say…we’re risk-averse.

Then, the insurtech era came along and presented us with different and more efficient ways of doing things. Keeping pace with all the new technologies can be stressful, but these technologies are impossible to ignore.

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