Leading From the Ground Up

Many companies encourage forward-thinking and innovative solutions from their employees. Unfortunately, in my experience over the last decade, the insurance claims industry has lagged behind other industries.

Insurance supervisors lead teams in the efficient adjustment of high volumes of claims while adhering to strict standard operating procedures.

It is a demanding field and often understaffed, with little time to focus on anything beyond the day’s full workload.

Time is of the essence, and many supervisors already feel like they are asking too much of employees since, as one claim is settled, a new one quickly replaces it on the claims professional’s desk.

However, while change and improvements are discussed in this industry, they rarely include the input of claims adjusters working on the ground floor. Why are new ideas only generated from tech entrepreneurs who proclaim that their new startups will benefit the insurance world when most have never handled a claim in their lives?