Claims Adjusting After COVID

Although the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference.

In particular, COVID-19 highlighted the need to review the process for accommodating additional adjusters when a catastrophe strikes, and it focused the claims industry on how to do remote work successfully.

McHardy said his company has been experimenting with new types of office environments over the past few years. Options included allowing more flexible time for staff and reducing the need for staff to be in the physical office.

But even though that helped CRU Group adjust to the stay-at-home-orders spawned by the global pandemic, ‘I don’t think that anyone was fully prepared and ready for the impact that COVID created this year,’ McHardy said during the recent CatIQ webinar.

The pandemic also caused adjusters to optimize their tools to remain at the top of their game, McHardy said during the session, The Future of Claims Adjusting.