Consumers Get Results From Louisiana DOI on Hurricane Complaints

The Louisiana Department of Insurance (LDI) has received 1,497 complaints concerning the three hurricanes that struck the state last year and has recovered $41 million on behalf of those consumers as of April 30, Louisiana Insurance Commissioner Jim Donelon said.

Grievances from hurricanes Laura, Delta and Zeta have included complaints about various types of residential, auto and commercial property insurance, as well as complaints about insurance adjusters and agents, among other issues.

The most common topic of concern has shifted as hurricane claims have progressed. In January the most common grievance was claim delay. By May the most common complaint topic was inadequate and delayed payment of claims.

Of the $41,065,540 recovered so far through the complaint process from last year’s storms, Hurricane Laura accounted for the vast majority of those recoveries at $37.8 million. Recoveries from Hurricane Delta stand at $2.5 million and recoveries from Hurricane Zeta are $760,318.