Last week, we debuted our ‘Connected Insurance’ webcast series with ‘‘DISRUPTION: Technologies Transforming the Industry.’ I had the pleasure of serving as host and moderator, and by all accounts the session was well received.
Our underlying theme for the session was how digital technologies, including AI, are transforming the insurance economy.
More broadly, our expert panelists shared their perspectives on the state of digital transformation across the auto insurance ecosystem and views on the technologies poised to revolutionize how the process works near- and long-term.
Participants represented four key inter-dependent industry segments: Collision repairers/MSO (Matt Ebert, CEO, Crash Champions), Auto insurer claims management (Scott Kohl, AVP Claims, Kemper), OEM parts distribution (Dan Ducharme, senior manager, wholesale parts, VW America), Insurance economy platform provider (Marc Fredman, chief strategy officer, CCC Intelligent Solutions).