Organizational Resilience: How Does Your Claims Organization Stack Up?

Rising Medical Solutions released its annual Workers’ Compensation Benchmarking Study for 2020, with a twist.

This year’s study is the first time claims leaders have had the opportunity to respond directly to the perspectives of more than 1,200 frontline claims professionals who participated in the 2019 survey.

This focus on the relationship between claims leaders and the frontline staff they supervise is one attribute of organizational resiliency this year’s study sought to highlight; the other is the response to the COVID-19 pandemic, a test of worldwide industry mettle.

From the study’s new lines of inquiry, the 2020 survey responses quantify an expanded set of differentiators distinguishing higher performing organizations from their peers.